RETURNS POLICY

RETURN POLICY OVERVIEW

ARX offers a 30-day return policy on all clothing items. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of the purchase date for a full refund.

To keep the process simple, please review the eligibility requirements below before initiating a return. If you have any questions, don't hesitate to reach out to us at info@shoparxppe.com — we're happy to help.

RETURN ELIGIBILITY

To qualify for a full refund, ALL of the following conditions must be met:

  • The item is a clothing product (vests, hats, hair wraps, sweat guards, or similar apparel).
  • The item is unused and unworn — it has not been put to use on a jobsite or elsewhere.
  • The item is in its original condition — no damage, alterations, or signs of wear.
  • All original tags are still attached.
  • The return is initiated within 30 days of the purchase date.

ELIGIBLE FOR RETURN:

  • Unworn vests with tags attached
  • Unopened or unused accessories
  • Items in original packaging
  • Wrong size or color ordered

NOT ELIGIBLE FOR RETURN:

  • Items with logos or personalization
  • Worn or washed items
  • Items returned after 30 days
  • Items without original tags

NON-RETURNABLE ITEMS

The following items are NOT eligible for return or exchange under any circumstances:

LOGO-CUSTOMIZED ITEMS:

Any item that has been personalized with a company logo, custom embroidery, or other customization is final sale and cannot be returned or exchanged. Please review your customization details carefully before submitting a bulk or custom order.

SALE ITEMS:

Items purchased on sale may have limited or no return options. Please check the individual product page at the time of purchase for the specific return terms that apply to that item.

If you have a question about whether a specific item is eligible before purchasing, please contact us at info@shoparxppe.com.

HOW TO START A RETURN

Starting a return is easy. Follow the steps below and we'll take care of the rest.

  1. Email us at info@shoparxppe.com with your order number and the item(s) you'd like to return, along with the reason for the return.
  2. Wait for confirmation. Our team will review your request and respond within 1–2 business days with return instructions and a return address.
  3. Package your item securely. Include all original tags and packaging. We recommend using a trackable shipping method, as ARX is not responsible for items lost in return transit.
  4. Ship it back within 30 days of your original purchase date.
  5. Receive your refund. Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our end (wrong item shipped, manufacturing defect, etc.). In those cases, we'll provide a prepaid shipping label.

EXCHANGES

Need a different size or color? We're happy to help with an exchange on eligible items within the 30-day window. The same eligibility conditions apply — items must be unused, in original condition, and have tags attached.

To request an exchange, email us at info@shoparxppe.com with your order number and the item you'd like instead. We'll confirm availability and walk you through the next steps.

Tip: The fastest way to get the right item is to return your original order for a refund and place a new order. This ensures your preferred size or color doesn't sell out while your return is in transit.

REFUNDS

Once your returned item is received and inspected, we will notify you by email that your return has been received. If the item meets our return eligibility criteria, your refund will be processed within 5–7 business days.

Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement.

If your return is not approved (e.g., the item shows signs of wear or is missing its tags), we will contact you to discuss next steps. We do not issue refunds on items that do not meet our return conditions.

Haven't seen your refund after 10 business days? First check with your bank or card issuer. If you still have questions, contact us at info@shoparxppe.com and we'll look into it right away.